Refund Policy

This Refund Policy applies to https://jabalalwadiprinting.ae/ (the “Site”).

Jabal Al Wadi Printing has a 3-day return policy, which means you have 3 days after receiving your item to request a return under the following condition:

Wrong Item Received

If you received the wrong item, you may request a return.

To be eligible for a return:

• The item must be in the same condition that you received it

• The item must be unused and in its original packaging

• You must provide a receipt or proof of purchase

Printed items are non-refundable and non-returnable, unless you receive the wrong item.

How to Start a Return

To start a return request, contact us at:

Email: returns@jabalalwadiprinting.ae
Website: https://jabalalwadiprinting.ae/

If your return is approved, we will send you instructions on how and where to return your item.

Items returned without first requesting a return will not be accepted.

For any return questions, you can contact us anytime at returns@jabalalwadiprinting.ae.

Damages and Issues

Please inspect your order upon delivery.

If the item is defective, damaged, or incorrect, contact us immediately so we can review the issue and resolve it.

If you receive the wrong item, we will arrange to send the correct item as soon as possible.
In this case, a refund will not be processed, and the correct item will be delivered instead.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized printed products

• Special orders

• Perishable goods (such as food, flowers, or plants)

• Personal care products

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have questions about a specific product, please contact us.

Exchanges

The fastest way to receive a different product is to return the item you received (if eligible) and place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved:

• The refund will be issued to your original payment method

• Processing time depends on your bank or payment provider